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FAQ

Currency
All prices in this shop are in Euro (€). To calculate the cost in your local currency, use an online currency converter, for example http://www.xe.com.

Payment
We offer payment through our partner Paypal. See the page Payment options for more information.

Sizes of clothes often differ from country to country, what is the real size of your products?
If you follow the link from the product in question you will find cm sizes of all our clothing. You can also find the page here.

My product is broken/wrong. What do I do?
Oh, that's bad. Contact us via our Contact us page and we will sort it out.

If I'm not pleased with the product can I send it back?
Yes you can, as long as it's unused, complete, in original packaging and it's less than 14 days since you received it. Please contact us before sending anything back. We will refund the product, but not the shipping.

It has been X days and I still haven't got my stuff. What do I do?
Read our Shipping and delivery page and make sure that at least double the shipping time has passed since you got the e-mail stating that your order has been sent (not processed). If it has, please contact us via the Contact us page and we will sort it out.

I need the stuff at a specific date, can you guarantee I'll get it?
Sorry, but no, we can't. All shipping in the final stage is up to the shipping carrier and there is nothing we can do about it.

I'm a reseller, do you wholesale?
Yes we do, check our Wholesale page.

Do you have an affiliate program?
Yes, we will soon, please check back.

Do you giftwrap?
Nope, we suck at it, so you probably don't want us to do it, either.

I have an idea for a shirt!
Sure, send it in, but we do not promise anything.

How do you print?
We use Silk Screen Printing for our products. The print is always at least as good as industry standard. Some products may have special printing of some kind, that will be stated in the product info if that's the case.

What about Import Taxes, Customs and stuff?
Bytelove is based in the European Union (EU). For people living in the EU that means no customs or additional taxes on your order. If you're not living in the EU, please check with your local customs authority about what charges might apply when purchasing goods from the EU. It's your responsibility to pay eventual customs and taxes on import from the EU.